Manufacturas Felcor de México S. de R.L. de C.V. with address 2414 Pípila Street, Centro, Chihuahua, Chihuahua, México, postal code 31000, is responsible for collecting your personal data and we inform you of the following:
Your personal information will be used for the following purposes necessary for the service you request:

Create and update your customer number

To verify and confirm your identity

Manage and operate the services and products you request or purchase from us

In addition, we will use your information for the following purposes that are not necessary for the requested service or product, but that allow and facilitate us to provide you with better service:

• Send you information about products and services that may be of interest to you, as well as related promotions.
• Invite you to participate in events and contests and for marketing, commercial prospecting and market research purposes

If you do not want your personal data to be processed for these additional purposes, please send an email to info@felcor.com.mx with your request.
The refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products you request or contract with us.

For the aforementioned purposes, we require the following data:

• Full name
• Landline / Cellular Phone
• Email
• Company Name
• Address

You have the right to know what personal information we have about you, what we use it for and the conditions of the use we make of it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations provided in the regulations (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

You may revoke the consent, if any, you have given us for the processing of your personal data. However, it is important to note that not in all cases we will be able to fulfill your request or terminate the use immediately, since it is possible that for some legal obligation we may need to continue processing your personal data. Also, you should consider that for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or the conclusion of your relationship with us.

In order to exercise any of the ARCO rights, you must submit the respective request via email to info@felcor.com.mx.

To learn about the procedure and requirements for the exercise of ARCO rights, you may call the following telephone number +52 614 410 3469; or contact our Contact Center via email, who will process the requests for the exercise of these rights, and will answer any questions you may have regarding the processing of your information.

We inform you that on our website we use cookies and other technologies through which it is possible to monitor your behavior as an Internet user, provide you with a better service and user experience when browsing our website, as well as to offer you new products and services based on your preferences.

The personal data we obtain from these tracking technologies are the following:
browsing hours, time spent browsing our website, sections consulted, and websites accessed prior to ours.